RETURNS.

If unfortunately some products in your order do not meet your expectations, damaged or missing products, at the time of receipt of the package, will be replaced within 14 working days from receipt of the package.

Return costs are the sole responsibility of the customer.

You will need to send photos of the damaged products and the shipping box by email to NAHCLAYSHOP@GMAIL.COM

by mentioning your order number.

No jewelry, earrings, necklaces or hair accessories

custom-made items will not be refunded, exchanged or returned.

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Return costs are the sole responsibility of the customer.

Goods must be returned in new condition and in their packaging

failing which the reimbursement cannot be made.

Any packages for which there is no information that allows the sender to be identified (name, first name, address, order number) will also not be accepted.

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We advise you to keep your tracking numbers safe.
You will receive an email to notify you when

the refund will have been approved

and carried out or the return of a new product.